Fire Safety Leader Extinguishes Customer Service Woes with Sabio Ventrica – The Future of Customer Experience: Trends Shaping 2025 The future of customer service: AI’s impact on contact centre agents ESP Group Secures NHS Contract for NSS National Contact Centre Beko Europe Starts Recruitment Drive for Contact Centre Staff Survey Reveals Insightful Customer Preferences for Contact Centres

2025年1月16日 · As we head into 2025 the contact centre industry stands at the crossroads of innovation and adaptation. Industry leaders are rethinking strategies, leveraging technology, and addressing workforce challenges to meet the evolving needs of both customers and colleagues. Here at the CCMA we are ...

2025年1月28日 · contact-centres.com supplier directory - equipment ad services from the uk contact centre industry for the yk contact centre industry

2025年1月23日 · 147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com. We aim to bring our readers and subscribers the most up to date news and information from the UK Contact Centre industry.

2024年10月22日 · Unveiled: What are Contact Centres Doing Right Now? Joe O’Brien, Head of Communications at Sabio Group, discusses “What Contact Centres are Doing Now” – sponsored by Sabio Group, lifts the lid on what’s really happening in the UK contact centre industry, having been pulled together following conversations with more than 200 contact centre professionals across the country.

2024年1月29日 · Stale scones and lukewarm tea – that’s what often passes for customer service these days. But for those of us in the UK retail space committed to delighting customers, 2024 has baked up some tasty trends we can serve up to take customer care to the next level.

2024年2月29日 · Leigh Hopwood, CEO at the CCMA, said, “Contact centre leaders are privileged to be custodians of massive repositories of data,” “The ability to mine this treasure trove to understand customer and colleague behaviours, needs, wants and pain points is acknowledged as one of, if not the leading source of competitive advantage for organisations today.

2022年3月9日 · It’s the dawn of a new era. Here are the key contact center trends driving change across organizations. When we reflect on key contact centre trends at play, it’s clear that we are seeing the emergence of a decade of great challenge, but also great opportunity.

2022年9月2日 · How should contact centres respond to changing customer attitudes and behaviours? 2021 Voice of the Contact Centre Consumer, Call Centre Management Association’s (CCMA) latest annual research, provides you with answers to the most pressing questions contact centres face today.. Led by CCMA’s Research Director, Stephen Yap, this comprehensive two-phased research into the contact centre ...

The Evolution of Customer Engagement: Sabio Group Launches CX Realities 2023 to Help Navigate the New Era of Contact Centres. Sabio Group, the global digital experience transformation services specialist, has partnered with customer engagement expert Martin Hill-Wilson to release the 2023 edition of its acclaimed CX Realities white paper series.