As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Monmouth plays the third game in a four-game homestand as the Hawks look to build on two impressive wins last week.

President Donald Trump has said his administration is targeting dangerous criminals, but attorneys working with those ...

In the age of digital communication and customer-centric services, call centers have become essential hubs for businesses to ...

TravoCart, according to Google, is a travel agency based in New Delhi, India. However, the alert from American Express ...

Through analysis of customer data, GenAI can also easily help tailor marketing calls, reminders and follow-ups to individual ...

Six killings across the country, a fake drowning in San Francisco Bay and fear of an AI apocalypse: Who is the mysterious ...

A car wash can be an inviting target. The workers are outdoors, so ICE agents can approach them freely and needn’t worry ...

8x8 Work supports 23 different desk phones from brands such as Poly, Panasonic, and Yealink. The system even works with ATA ...

After Trump takes office, calls seeking help from immigration advocates surge, but others call their efforts “terrible.” ...

Immigrants in Florida, legal or otherwise, are concerned over the massive increase in ICE raids across the country under ...

Williams explained the saga, which goes back about 17 years, in precise detail on the “Diggin' Deep” podcast with ex-MLB ...