As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

In the age of digital communication and customer-centric services, call centers have become essential hubs for businesses to ...

TravoCart, according to Google, is a travel agency based in New Delhi, India. However, the alert from American Express ...

It makes all the difference when you find a remote job that offers paid training! Especially if you are new to an indust ...

Visito, a leading conversational AI platform for independent hotels, today announced the launch of Visito Voice, an AI-powered voice assistant designed to handle incoming guest phone calls with ...

8x8 Work supports 23 different desk phones from brands such as Poly, Panasonic, and Yealink. The system even works with ATA ...

For direct human assistance from Expedia, connect with an Expedia customer service representative at 1-888-540-1069. Their ...

The call logs also did not include the contents of the calls or texts or other personally identifiable information, such as callers’ names, Social Security Numbers, and dates of birth. Nonetheless, ...

President Donald Trump has said his administration is targeting dangerous criminals, but attorneys working with those ...

Call me if microfinance agents harass you: Kumaraswamy Two SSLC students drown in Bhadra canal near Davangere Home Minister Dr G Parameshwara hits back at Ashoka for ‘predicting’ CM’s term ...

Through analysis of customer data, GenAI can also easily help tailor marketing calls, reminders and follow-ups to individual ...