As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

In the age of digital communication and customer-centric services, call centers have become essential hubs for businesses to ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

After Trump takes office, calls seeking help from immigration advocates surge, but others call their efforts “terrible.” ...

Easily transfer calls to the right person or team. Connect customers faster, boost agent productivity, and speed up call resolutions with RingCentral Contact Center. Any business that regularly ...

BACOLOD CITY – Police are investigating the death of a former call center agent whose body was found in Hacienda Nilo Lizares, Barangay Matab-ang, Talisay City, Negros Occidental on Sunday ...

In the Philippines, often called the world’s contact center capital, call center agents now reportedly see robots as their real bosses. Many feel like they’ve turned into lifeless “zombies.” ...

Struggling to choose the best call center software for your business ... systems to businesses looking to move away from traditional phone systems. Over time, they’ve expanded to offer a ...

This sample application demonstrates how to use of Vanilla AI Agents framework to build a basic call center in the context of a generic TelCo company. It features a phone call and WhatsApp integration ...

BACOLOD CITY – The family of a 32-year-old call center agent who was killed and accused of being a scammer in Negros Occidental is calling for justice and denied the accusation that surfaced following ...

Sherwin Sangalan, a former call center agent from General Santos City, overcame challenges and found success as a content creator. His relatable videos and unique humor have resonated with audiences, ...