The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market ...

Ali, senior assistance and client services manager at Charles Taylor Assistance, is greeted by a raccoon, enjoys a stroll ...

At the end of 2022 all eyes were on Amazon’s Insurance Store, but Emma Ann Hughes observes perhaps more attention should have ...

The Financial Ombudsman Service has announced it will charge claims management companies £250 to refer cases to the service ...

The Cyber Monitoring Centre has announced that it will categorise cyber events affecting UK businesses with immediate effect, ...

Penny Black is back, sharing the tittle-tattle she overheard at insurance industry events, reviewing the quality of buffets ...

Industry guidelines and protocols covering replacement vehicles and repairs haven’t always met with consensus from insurers ...

As the cost of fixing the damage done by the Los Angeles wildfires runs into billions of pounds, Rory Yates, global strategic ...

The UK insurance sector managed to outperform the FTSE All-Share Index on a total return basis in 2024, thanks to “major ...

Abby Thomas, CEO and chief ombudsman at the Financial Ombudsman Service, is stepping down. Thomas, pictured, who joined the ...

In the first Insurance Post Podcast of 2025, regulatory experts reveal whether the Financial Conduct Authority will become a ...

Pet insurance premiums decreased in Q4 2024 after an "anything but predictable year", according to the latest data from ...