Building an AI center of excellence offers a way to streamline adoption and centralize operations. An AI CoE is a centralized function within an organization that focuses on the adoption, development ...
When most people think of AI in call centers, they are likely to think of digital phone trees — automated menu systems that guide callers through a variety of messages and prompts to direct ...
The artificial intelligence company first announced the Operator AI agent in November 2024, explaining that the browser-based tool is autonomous and is able to complete tasks on a computer without ...